Marketing in the Fifth Paradigm
Get ready for a tsunami of new technologies. For decades, Mastercard CMO Raja Rajamannar has been fascinated by marketing—from the elements of logos and product design to agents of disruption.…
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Tag: Ad Agency Industry Trends
Optimize Your Customer Experience with These Chatbot Best Practices
In 2017, millennials became the largest U.S. consumer demographic with an estimated $200 billion in annual buying power. As such, they are reshaping the expectations for customer service. According…
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Why Customer Experience (CX) Increases Profitability With Leadership in the Driver’s Seat
As a comprehensive customer-centric approach, Customer Experience (CX) goes beyond ensuring your customers receive what they expect, when they expect it. It’s about creating a frictionless experience along the many…
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The Rise of the Independent Ad Agency. From Shadow to Spotlight.
Historically, small agencies have been on the outskirts of the advertising landscape but times are changing. Madison Avenue and Main Street are no longer inherently parallel roadways. In between the…
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